Shipping policy

  1. Order Processing Time All orders are processed within 24 to 72 business hours after receiving your order confirmation email (excluding weekends and statutory holidays). You will receive another notification once your order has shipped.

  2. Shipping Rates and Estimated Delivery Times: Standard Shipping: Estimated 7 to 12 business days. Please note that delivery times are estimates and may vary due to carrier delays, holiday seasons, or weather conditions.

  3. Order Tracking Once your package leaves our fulfillment center, an automated shipping confirmation email containing your tracking number and tracking link will be sent to your inbox. Please allow 24 hours for the tracking information to update on the carrier website.

  4. Incorrect Shipping Information Please verify your delivery address during checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately at vesperarest@gmail.com within 12 hours of placing your order so we can attempt to update it before fulfillment.

  5. Lost, Stolen, or Damaged Packages Vespera Rest is not liable for products lost or stolen after verified delivery by the carrier. If your tracking states that your package was delivered but you have not received it, please check around your building or contact your local courier. If your product arrives damaged, please take photo evidence and contact our customer care team within 48 hours of delivery for assistance.